Munson Healthcare’s Ask-A-Nurse Program

The Ask-A-Nurse program at Munson Healthcare is a free 24/7, year-round phone line staffed by registered nurses who offer free and easy access to health-related information and triage services. Since its inception, the call center has handled more than 178,000 calls and successfully connects community members with the appropriate care. In many cases, this prevents callers from making unnecessary and costly emergency department visits. In addition to helping patients, it offers a unique, remote job opportunity in nursing.

“Access to healthcare continues to rise to the top of our community needs assessment year after year,” said Bonnie Kruszka, DNP, FNP-C, ENP-BC, RN, Chief Operating Officer, Munson Physician Network, Chief Advanced Practice Provider, Munson Healthcare. “Sometimes that means physical access, but it can also relate to travel times, limited transportation or not having internet service.”